RapidCompact becomes RapidPipeline - learn more

Frequently Asked Questions

Answers to common questions…

If you want to use RapidCompact non-commercially, so only for personal use, then yes, RapidCompact is available for free with some limitations.

If you want o use RapidCompact commercially, please consider one of the paid options: Details can be found on our pricing page.

We´re trying to provide the best support possible through our support ticket system. The ticket system can be accessed from within your RapidCompact Cloud Web interface through the help menu (top left). So if you´re having technical questions or problems, please use this support system.

If you´re not a user of our products yet, but have a question nevertheless, please use this contact form.

As enterprise customer you´ll have a personal manager that you can get in touch with directly via email. This ensures that you get the best and fastest possible support from us.


You can upload files in the following formats:

  • FBX
  • glTF / GLB
  • OBJ
  • PLY
  • STL
  • STEP (for Enterprise customers only)
  • IGS / IGES (for Enterprise customers only)

Formats that reference external files (such as OBJ) need to be uploaded as a .ZIP file containing the model, texture and .mtl material files. In order to load the external files correctly, care should be taken to ensure that the paths to external files are relative.

Would you like to see more formats supported? Let us know.

The uploadable file size limit depends on your subscription plan: While the free plan has limit of 500mb for a single file upload, the Basic plan has a limit of 1 GB and the Professional a the limit of 3GB.

As a result of optimizing a model you will receive a glb file. Additionally, you can choose one out of the following formats to be outputted as well:

  • GLTF
  • GLB
  • OBJ
  • PLY
  • USD
  • USDZ
  • STL
  • CTM

Would you like to see another format supported? Let us know.

If you have specifics technical questions, please first try to find an answer in our RapidCompact documentation. In case you have specific questions about input data, you may also want to look at our detailed 3D asset guidelines. And in case you didn’t find what you were looking for, please feel free to send us your question through the contact form.

RapidPoints are needed to run an optimization on the RapidCompact platform. One RapidPoint allows for one optimization of one 3D model for a specific target platform. Output includes glTF, USDZ and one other format of your choice, if desired.

Yes, the use of our REST API is possible starting from the Basic package on. Check out how it works in the API documentation.

Yes, we have on-premise solutions for enterprise clients. If you are interested in learning more, please get in touch … we´re happy to help.

Yes, you can. If you are subscribing to one of our paid plans, it is possible to purchase additional points, using the self-service interface in your account settings. See the pricing tables for more information on the different plans.

Your plan is monthly recurring (you can cancel it anytime for the next month). The date you signup is fixed and will remain tied to your account even if you upgrade the subscription. Your monthly points will reset always on the day of the month of your original signup date. If you upgrade during the month, there will therefore be only a partial billing for the next tier. E.g.:

You sign up on the 1st of January with a Basic subscription. On the 15th you decide that you would be better served with a Professional plan and upgrade. You will then be billed with the cost of roughly half the month at the Professional price point, minus the same amount of time at the Basic price point. Your monthly points are then at the Professional level, but any points you already used in that month (when you were still at Basic level) are still considered used. So, if you used 100 out of your 250 points at Basic level and then switched to Professional you now have another 700 (800 – 100) points left for the month. If you continue your subscription, they will reset on the 1st of February

Any additional points you purchase are independent of your non-free account status and will remain available unchanged as they are.

Yes, all subscriptions are monthly based. Please see the answer to the question above (How does billing work) for more info.

You can simply cancel your subscription by clicking “cancel plan”, which you can find this in your “Profile & Settings” area in your account (Login here).

Get in Touch

We’d love to hear from you! Get in touch for more content, technical documentation or a trial version.

Try RapidCompact for freeGet in Touch